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Emotional Labor

Emotional Labor

Mary E. Guy / Meredith A. Newman / Sharon H. Mastracci

389,73 €
IVA incluido
Consulta disponibilidad
Editorial:
Taylor & Francis Ltd
Año de edición:
2008
Materia
Empresa y gestión
ISBN:
9780765621160

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Sobre IBD

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

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  • Emotional Labor and Crisis Response
    Mary E. Guy / Meredith A. Newman / Sharon H. Mastracci
    The author’s of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges. ...