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  IT Consulting Secrets

  Carl A Katz

  This book is for IT consultants of all experience levels and the content is relevant to any IT support business model from managed services (MSP) to break/fix. The author has methodically compiled these strategies and this information from over sixteen years of experience working in the IT support field at the small and medium sized business and enterprise levels. ...

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  Modeling, Analysis, and Applications in Metaheuristic Computing

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  The engineering and business problems the world faces today have become more impenetrable and unstructured, making the design of a satisfactory problem-specific algorithm nontrivial. Modeling, Analysis, and Applications in Metaheuristic Computing: Advancements and Trends is a collection of the latest developments, models, and applications within the transdisciplinary fields rel...
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  Knowledge Management and Drivers of Innovation in Services Industries

  Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deli...
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  Current Trends and Future Practices for Digital Literacy and Competence

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  Being a digital citizen has transformed from a process of familiarizing ones’ self with terminology and techniques to a full-time responsibility in the hands of any who want to stay abreast of the latest technological change in their respective field. Current Trends and Future Practices for Digital Literacy and Competence offers a look at the latest research within digital lite...
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  Human Rights and Risks in the Digital Era

  Globalization, along with its digital and information communication technology counterparts, including the Internet and cyberspace, may signify a whole new era for human rights, characterized by new tensions, challenges, and risks for human rights, as well as new opportunities. Human Rights and Risks in the Digital Era: Globalization and the Effects of Information Technologies ...