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Dienstleistungsqualität

Dienstleistungsqualität

 

83,20 €
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Editorial:
Springer Nature B.V.
Año de edición:
2012
Materia
Ventas y marketing
ISBN:
9783322911599
83,20 €
IVA incluido
Disponible

Selecciona una librería:

  • Librería Samer Atenea
  • Librería Aciertas (Toledo)
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Sobre IBD

Die Sicherung und ständige Verbesserung von Dienstleistungsqualität gehört zu den Grundvoraussetzungen für Überlebensfähigkeit und Erfolg auf Märkten. Die dritte Auflage trägt der zunehmenden praktischen Erfahrung mit Fragen der Messung und des Managements von Dienstleistungsqualität sowie der Ausweitung des Anwendungsfeldes ebenso Rechnung wie der Tatsache, dass diese Aspekte ein zunehmendes wissenschaftliches Interesse gefunden haben.

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