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Dienstleistungsqualität durch Total Quality Management

Dienstleistungsqualität durch Total Quality Management

Anke Bovermann

60,35 €
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Editorial:
Springer Nature B.V.
Año de edición:
1997
Materia
Economía
ISBN:
9783824464289
60,35 €
IVA incluido
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Sobre IBD

Die Autorin erarbeitet auf der Grundlage eines Praxisbeispiels aus dem Dienstleistungsbereich eine Strategie, für deren Umsetzung ein ganzheitliches Verständnis des Total Quality Managements notwendig ist. So gelten die Normen ebenso als Baustein für eine erfolgreiche Umsetzung wie die ständige Reorganisation des Unternehmens.

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