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Designing Service Excellence

Designing Service Excellence

Brian Hunt / Toni Ivergard

92,44 €
IVA incluido
Disponible
Editorial:
Taylor & Francis Ltd
Año de edición:
2021
Materia
Administración pública
ISBN:
9780367783747
92,44 €
IVA incluido
Disponible

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Sobre IBD

The moment of truth-that instant when consumers experience and judge service quality-often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public

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