LIBROS DEL AUTOR: toni ivergard

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  • Designing Service Excellence
    Brian Hunt / Toni Ivergard
    The moment of truth-that instant when consumers experience and judge service quality-often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public ...
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    92,44 €