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Der Einfluss Von Bonusprogrammen Auf Das Kaufverhalten Und Die Kundenbindung Von Konsumenten

Der Einfluss Von Bonusprogrammen Auf Das Kaufverhalten Und Die Kundenbindung Von Konsumenten

Nikola Glusac

91,03 €
IVA incluido
Disponible
Editorial:
Springer Nature B.V.
Año de edición:
2005
Materia
Ventas y marketing
ISBN:
9783835001961
91,03 €
IVA incluido
Disponible

Selecciona una librería:

  • Librería Samer Atenea
  • Librería Aciertas (Toledo)
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Sobre IBD

Nikola Glusac untersucht zwei der am weitesten verbreiteten deutschen Bonusprogramme und zeigt auf, dass sich ihre Mitglieder deutlich von Nicht-Mitgliedern in Hinblick auf Kundenzufriedenheit und Kundenbindung unterscheiden. Die gerringere Preissensitivität und das erhöhte Markeninvolvement liefern Indizien für das Wettbewerbspotenzial von Bonusprogrammen und unterstreichen damit die Relevanz dieses Instrumentes.

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