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Call Center Controlling

Call Center Controlling

Florian Schümann / Horst Tisson

97,54 €
IVA incluido
Disponible
Editorial:
Springer Nature B.V.
Año de edición:
2006
Materia
Ventas y marketing
ISBN:
9783409126809
97,54 €
IVA incluido
Disponible

Selecciona una librería:

  • Librería Samer Atenea
  • Librería Aciertas (Toledo)
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Sobre IBD

Bestehende Controlling-Ansätze reichen für die Anwendung im Call Center nicht aus. 'Call Center Controlling' zeigt, wie sie so weiterentwickelt werden können, dass die Planung, Kontrolle und Steuerung von Call Centern und vergleichbaren Organisationseinheiten möglich wird. Der Leser bekommt einen Leitfaden an die Hand, der ihn Schritt für Schritt zu einem funktionsfähigen, Scorecard basierten Call-Center-Controlling-Modell führt. Er erfährt, welche Kennzahlen wesentlich für die Arbeit im Call Center sind und wie man sie effizient nutzt.

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