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Business Reengineering

Business Reengineering

Business Reengineering

Christian Gursky

45,43 €
IVA incluido
Disponible
Editorial:
diplom.de
Año de edición:
2001
Materia
Empresa y gestión
ISBN:
9783838637303
45,43 €
IVA incluido
Disponible

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Inhaltsangabe: Inhaltsverzeichnis:Inhaltsverzeichnis: Einleitung 1.Unternehmensorganisation 1.1Organisationsbegriff 1.2Organisationsaufbau 1.3Organisationsmethodik 1.3.1Der Reorganisationsprozeß 1.3.2Reorganisationsprobleme 2.Reorganisationsverfahren 2.1Rahmenbedingungen 2.2Vorgehensweise 3.Systemanalyse 3.1Erhebungstechniken 3.1.1Befragung 3.1.2Beobachtung 3.1.3Experiment 3.1.4Panel 3.1.5Sonstige 3.1.6Durchführung der Erhebung 3.2Darstellungstechniken 3.2.1Organigramm 3.2.2Stellenbeschreibungen 3.2.3Funktionendiagramme 3.2.4Kommunikationsbeziehungen 3.2.5Aufgabenfolgepläne 3.2.5.1Anrufannahme 3.2.5.2Anfragezuständigkeit klären 3.2.5.3Kundenanfrage bearbeiten 3.2.5.4Montage und Reklamationskontrolle 3.2.5.5Technische Kundenbetreuung 3.2.5.6Reklamationskontrolle 3.2.5.7Reklamationsbearbeitung 3.2.5.8Lieferantenreklamation 3.2.5.9Wareneingang 3.2.5.10Warenausgang 3.2.5.11Paketversand 3.2.6Folgestrukturen 3.2.7Vorgangsketten 3.2.7.1Kundenanfrage bearbeiten 3.2.7.2Reklamation bearbeiten 3.2.7.3Lagerverwaltung 3.2.8Wertketten 3.2.9Textuell orientierte Techniken 3.2.10Quantitative Analyse 3.2.11Durchführung der quantitativen Analyse 4.Systemgestaltung 4.1Zentralisierung/ Dezentralisierung 4.2Standardisierung 4.3Parallelisierung 4.4Benchmarking 4.5Idealisierung 4.5.1Wareneinkauf 4.5.2Warenverkauf 4.6Kreativitätstechniken 4.6.1Durchführung eines Kreativ-Workshop 4.6.2Würdigung der Workshop Ergebnisse 4.7Partizipation 4.8Delegation 4.9Gezielte Schwachstellenbeseitigung 4.9.1Erhöhung der Arbeitsmotivation 4.9.2Ausschöpfen und Entwickeln der Fähigkeiten 4.9.3Bedarfsgerechte Informationslieferung 4.9.4Erhöhung der Kundenanbindung 4.9.5Beschleunigung der Anfrage- und Auftragsbearbeitung 5.Konzeption eines unternehmensweiten DV-Systems 5.1Ausgangssituation 5.1.1Ausstattung 5.1.2Lagerverwaltungs- und Verkaufssystem DeFacto 5.1.3Bekannte Problemfelder von DeFacto 5.2Modellierungstechniken 5.2.1Strukturierte Meth

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