Boomerang!

Boomerang!

Nick Drake-Knight

33,25 €
IVA incluido
Disponible
Editorial:
Dandelion Digital
Año de edición:
2007
ISBN:
9781905665518
33,25 €
IVA incluido
Disponible

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Sobre IBD

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the 'Continue and Begin' method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

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