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Bewertung von ERP-Systemen mittels Service-Levels am Beispiel SAP

Bewertung von ERP-Systemen mittels Service-Levels am Beispiel SAP

Bewertung von ERP-Systemen mittels Service-Levels am Beispiel SAP

Sascha Gortzewitz

88,98 €
IVA incluido
Disponible
Editorial:
diplom.de
Año de edición:
2003
Materia
Ingeniería: general
ISBN:
9783838672342
88,98 €
IVA incluido
Disponible

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Inhaltsangabe:Einleitung: Neben intensiver Qualitätskontrolle von Erzeugnissen und Produktionseinrichtungen erfordert die Ressourcenplanung in Enterprise Ressource Planning-Systemen (ERP-Systemen) eine intensive Betrachtung. Dies betrifft die Qualitätsanforderungen an ERP-Systeme und deren Bewertung mittels geeigneter Beschreibungsgrößen. Die vorliegende Arbeit leistet dazu einen Beitrag. Es wird die Frage untersucht, ob und ggf. wie der aus dem Informations-Verarbeitungs (IV) Bereich bekannte Ansatz der Service-Levels zur Beschreibung von Qualitätsanforderungen an ERP-Systeme verwendet werden kann und wie er sich auf die Qualität der Erzeugnisse auswirkt. Die Untersuchung wird am Beispiel (maschinenbau-) technischer Erzeugnisse durchgeführt, wobei zur Ressourcenplanung beispielhaft das Softwaresystem SAP-R/3 der SAP AG eingesetzt wird. Abstract: Intensive reflection is aimed at well-developed quality control of manufactures and production plants, as well as at the planning of resources in Enterprise Resource Planning-Systems (ERP-Systems). This involves quality requirements of ERP-Systems and the rating by means of appropriate term-values. This paper presents a contribution to the topic of discussion. The question of investigation is whether and if the well-known approach from the information processing field of Service-Levels for specification of quality requirements to ERP-Systems can be used. Furthermore, how this attempt has an effect on the quality of the manufactured products. The software-system SAP-R/3 from SAP AG is made use of for planning the resources implemented through investigation of (mechanical engineering-) technical manufactures. Inhaltsverzeichnis:Inhaltsverzeichnis: 1.Einleitung1 1.1Problemstellung1 1.2Zielsetzung2 1.3Abgrenzung3 1.4Vorgehensweise und Methode4 1.5Gliederung der Arbeit5 2.Anforderungen an ERP-Systeme7 2.1Grundlagen von ERP-Systemen7 2.1.1Definition und Einordnung7 2.1.2Betriebliches Umfeld8 2.1.3Ziele/Pote

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