Librería Samer Atenea
Kálamo Books
Librería Elías (Asturias)
Librería Kolima (Madrid)
Librería Proteo (Málaga)
This book illustrates the application of a variety of quality approaches to commissioning, management and practice. It provides a critical appraisal of quality models before considering quality issues relating to consumer feedback and the contracting process. There is a practical guide to using the Dynamic Quality Improvement System, as well as chapters on achieving quality in specific situations.