LIBROS DEL AUTOR: swartz

122 resultados para LIBROS DEL AUTOR: swartz

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  • Advances in Services Marketing and Management
    Steven W. Brown / Steven WBrown / Swartz
    Part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality. ...
    Disponible

    205,73 €

  • Advances in Services Marketing and Management
    ASwartz Teresa aSwartz / David EBowen / Teresa ASwartz
    Part of a series which offers an interdisciplinary approach to the research and practice in services, this title discusses topics that include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality. ...
    Disponible

    183,63 €


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