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  • The Art of Serving
    Theodore F. Wilderman
    The central theme of this book is how to deal with people while working in the Hotel, restaurant and hospitality industry. Dealing with irritable, tired, and hungry people can be like sleepwalking into a nightmare. With the right techniques and proper attitude, calming people down and helping them relax, can be managed with ease. Over a twenty-year or so period of time I have...
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    12,93 €