LIBROS DEL AUTOR: mario kossmann

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  • Delivering Excellent Service Quality in Aviation
    Mario Kossmann
    Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their...
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