LIBROS DEL AUTOR: lance b coleman

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  • Advanced Quality Auditing
    Lance B. Coleman
    Auditors from any industry must 'learn the language of upper management' if they truly want to effect positive change throughout their environments. If quality auditors want to remain relevant and keep from becoming marginalized, they need to add new skills and credentials, and even more importantly, move beyond conformance monitoring to determine how their work might impact th...
    Disponible

    55,36 €

  • The Customer-Driven Organization
    Lance B. Coleman Sr. / Sr. Lance B. Coleman
    Which organizations provide customer satisfaction or inspire customer loyalty? Which is more important? This book gives detailed examples of how to deploy the Kano model of customer service excellence in a manufacturing setting, as well as, in service and other environments. Readers will learn how to directly apply Kano principles in their own business environments, establish p...
    Disponible

    71,52 €