LIBROS DEL AUTOR: keith dawson

2 resultados para LIBROS DEL AUTOR: keith dawson

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  • The Call Center Handbook
    Keith Dawson
    A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships. ...
    Disponible

    85,43 €

  • Call Center Savvy
    Keith Dawson
    It’s not just the technology, the people, or the customers. It’s all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business’s customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technolog...
    Disponible

    53,10 €