John V. Jr. Richardson / John V. Richardson Jr. / John VJrRichardson / Matthew L. Saxton / Matthew Locke Saxton / Matthew LSaxton
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.