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Transactional Six Sigma and Lean Servicing

Transactional Six Sigma and Lean Servicing

Betsi Harris Ehrlich

220,45 €
IVA incluido
Consulta disponibilidad
Editorial:
Taylor & Francis Ltd
Año de edición:
2002
Materia
Gestión: liderazgo y motivación
ISBN:
9781574443257

Selecciona una librería:

  • Librería Samer Atenea
  • Librería Aciertas (Toledo)
  • Kálamo Books
  • Librería Perelló (Valencia)
  • Librería Elías (Asturias)
  • Donde los libros
  • Librería Kolima (Madrid)
  • Librería Proteo (Málaga)
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Sobre IBD

This ground breaking 'how to' book is a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service-oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing™ techniques have been implemented and proven effective in achieving substantial documented results. The author covers both theory and practical application of Lean Servicing™, Six Sigma DMAIC and Six Sigma DFSS concepts and methods that can be used effectively in service organizations to achieve reduced costs and a new level of service excellence.

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