Ashish Agarwal / Dixit Garg / Sunil Luthra
Librería Samer Atenea
Kálamo Books
Librería Perelló (Valencia)
Librería Elías (Asturias)
Librería Kolima (Madrid)
Librería Proteo (Málaga)
Organisations are focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This book provides the understanding of all aspects of TQM and the implementation.