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The Way You Make Me Feel

The Way You Make Me Feel

The Way You Make Me Feel

Donnovan Simon

12,02 €
IVA incluido
Disponible
Editorial:
iUniverse
Año de edición:
2011
Materia
Gestión y técnicas de gestión
ISBN:
9781462002535
12,02 €
IVA incluido
Disponible

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Sobre IBD

Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into play as people provided and received service in everyday situations. It captures that fact that often there is a lack of alignment between what the provider of the service and the receiver of the service consider to be excellent. Prescriptions accompany each scenario to provide managers with ideas on how to improve the service offerings based on the lessons learned.

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