The V-Model of Service Quality

The V-Model of Service Quality

Grafton Whyte

98,88 €
IVA incluido
Disponible
Editorial:
Emerald Publishing Ltd
Año de edición:
2018
ISBN:
9781787696068
98,88 €
IVA incluido
Disponible

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Sobre IBD

The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.

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