The Service Systems Toolbox

The Service Systems Toolbox

The Service Systems Toolbox

John Bicheno

23,87 €
IVA incluido
Disponible
Editorial:
Picsie Books
Año de edición:
2011
ISBN:
9780956830708
23,87 €
IVA incluido
Disponible

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Sobre IBD

A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.

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