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The Ombudsman Handbook

The Ombudsman Handbook

Ombudsman Handbook

James T Ziegenfuss / James T. Ziegenfuss / Patricia O'Rourke / Patricia O’Rourke

42,89 €
IVA incluido
Disponible
Editorial:
McFarland and Company, Inc.
Año de edición:
2010
Materia
Política y gobierno
ISBN:
9780786448968
42,89 €
IVA incluido
Disponible

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Sobre IBD

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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