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Serving Online Customers

Serving Online Customers

Serving Online Customers

Donald A. Barclay / Donald ABarclay

158,20 €
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Editorial:
Bloomsbury Publishing plc
Año de edición:
2014
Materia
Biblioteca, archivo y gestión de la información
ISBN:
9780810893177

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Sobre IBD

To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.

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