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Quality management in service

Quality management in service

Josinaldo Dias

52,90 €
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Editorial:
KS OmniScriptum Publishing
Año de edición:
2021
Materia
Política y gobierno
ISBN:
9786204076188
52,90 €
IVA incluido
Disponible

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Sobre IBD

The main objective of quality comprises in the reliability and delivery of what was promised being essential for the excellence of a service, because with it is notorious the satisfaction of internal and external customers of any institution. This can be analyzed through opinion polls and from these surveys make improvements in the necessary areas. This work seeks, through bibliographic analysis, to highlight the main concepts related to service quality management, and to present the application of its tools in the daily business life

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