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In an effort to improve the quality of its KC-135s returning from programmed depot maintenance, the ANG requested to perform a portion of their acceptance inspections on aircraft while still at depot. This request evolved into the Team Spirit program. Following its implementation, Team Spirit reportedly drove average downtimes from 52 days to 14. In 2007, the TS team earned the Chief of Staff Team Excellence Award and the program was designated an Air Force Best Practice. Since earning these accolades, the program has undergone scrutiny over increasing costs. Decision makers placed the program on hold and directed a business case analysis (BCA) be conducted to determine the way ahead. Although the BCA confirmed costs were in fact an issue, the overall results favored continuation of the program for myriad other reasons. Despite the BCA, scrutiny of the program had not completely waned. Evidence of revenue losses not only served as the impetus for the BCA, but also identified a need for a qualitative analysis of TS processes in an effort to identify potential areas for improvement-hence, the focus of this study.This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work.This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
