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Measuring the Performance of Public Services

Measuring the Performance of Public Services

Michael Pidd

105,33 €
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Editorial:
Cambridge University Press
Año de edición:
2012
Materia
Teoría y comportamiento organizativos
ISBN:
9781107004658

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Sobre IBD

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations.

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