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The Air Operations Center (AOC) is a complex system of systems that is resistant to traditional engineering controls and management strategies. The US Air Force (USAF) seeks to transform its antiquated AOC Information Technology (IT) management function into an agile enterprise capable of leveraging cutting-edge technology by aligning the AOC’s infrastructure with its organizational strategies and vision. The USAF calls this effort a transformation. Private industry calls it IT Governance. To achieve AOC IT Governance, the USAF must stop managing infrastructure components and start managing IT services. IT Service Management abstracts business processes from the technology supporting them by creating IT services. Those services resolve business process requirements and provide IT capabilities. Effective IT Service Management requires an all-powerful, centralized IT management organization focused on providing value to the enterprise through the monitoring and improvement of IT services aligned with enterprise goals and strategies. This research will focus on the potential benefit of a service-centric collection of industry best practices known as the Information Technology Infrastructure Library (ITIL). The ITIL best practices are designed to enable the implementation of IT Service Management. The ITIL framework is a necessary step forward in the USAF’s quest for IT Governance.This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work.This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
