Orlando E. Blake PhD / Orlando EBlake PhD
Librería Samer Atenea
Kálamo Books
Librería Perelló (Valencia)
Librería Elías (Asturias)
Librería Kolima (Madrid)
Librería Proteo (Málaga)
How do some organizations consistently achieve high quality products and services? In concise and straightforward language, Dr. Blake explains how the best organizations combine total quality and great leadership practices to create and sustain total customer satisfaction.