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Knowledge Driven Service Innovation and Management

Knowledge Driven Service Innovation and Management

Knowledge Driven Service Innovation and Management

Eng K. Chew / Eng KChew / Petter Gottschalk

243,77 €
IVA incluido
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Editorial:
IGI Global
Año de edición:
2012
Materia
Estrategia empresarial
ISBN:
9781466625129

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Sobre IBD

As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms’ knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm’s knowledge organizations as well as facilitate service innovation and customer value co-creation.

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Otros libros del autor

  • Information Technology Strategy and Management
    Eng K. Chew / Eng KChew / Petter Gottschalk
    Information technology strategies are critical to business as they can deliver not only effective business operations, but also competitively differentiated products and services for firms. Yet many business and government enterprises have found their IT organizations to be misaligned with business strategies, or even worse, so dysfunctional that business values are actually de...