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Group Support System (GSS) research has found that content and process anonymity influence problem solving groups. However, previous studies report mixed results on how GSS technology changes social influence processes and recognition of expertise which affect group performance. This thesis explored content and process anonymity’s affect on influence and perceived expertise using three treatments to derive possible explanations for the mixed results found in previous GSS research. The study developed a theoretical model of influence, perceived expertise, and performance. Using structural equation modeling, the study tested the relationships between expertise and participation rates, and overall group performance. An experiment was developed to explore how content and process anonymity affect informational influence processes and recognition of expertise. Groups participated in conditions of complete anonymity, process only anonymity, and no anonymity. The results of this study suggest that varying levels of anonymity affect the influence processes exhibited by decision- making groups. In general, it was found that in face-to- face groups, perceived expertise is based mostly on participation rates than actual expertise. In GSS-supported groups, influence and perceived expertise occur through different interaction processes and expertise is based mostly on the quality and merits of individual participants’ comments.This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work was reproduced from the original artifact, and remains as true to the original work as possible. Therefore, you will see the original copyright references, library stamps (as most of these works have been housed in our most important libraries around the world), and other notations in the work.This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.As a reproduction of a historical artifact, this work may contain missing or blurred pages, poor pictures, errant marks, etc. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
