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Gestaltung kundenorientierter Dienstleistungsprozesse

Gestaltung kundenorientierter Dienstleistungsprozesse

Peter Schreiner

90,67 €
IVA incluido
Disponible
Editorial:
Springer Nature B.V.
Año de edición:
2005
Materia
Obras de teatro, textos teatrales
ISBN:
9783824483341
90,67 €
IVA incluido
Disponible

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Sobre IBD

Peter Schreiner zeigt, dass Dienstleistungen, ähnlich wie Sachgüter, durch ein systematisches Vorgehen effizient und den Kundenanforderungen entsprechend entwickelt werden können. Er untersucht folgende Fragen: Wie können Dienstleistungsprozesse gestaltet werden, damit sie die Erwartungen der Kunden erfüllen bzw. übertreffen? Worauf ist zu achten? Wie sieht ein systematisches Vorgehen aus?

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