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Erfolgsfaktoren von Online Customer Experience

Erfolgsfaktoren von Online Customer Experience

Greta Frohne

85,44 €
IVA incluido
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Editorial:
Springer Nature B.V.
Año de edición:
2019
Materia
Economía
ISBN:
9783658284862
85,44 €
IVA incluido
Disponible

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Sobre IBD

Marktsättigung, Erlebnisorientierung und Digitalisierung zwingen die Konsumgüterbrancheweltweit zu einem umfassenden Strukturwandel. Insbesondere im Segment Kosmetik und Körperpflege werden Informatisierungskonzepte wie Augmented Reality, Sprachassistenten und Co. zur Entscheidungsgrundlage für Konsumenten, wenn keine physische Testmöglichkeit besteht. Für Hersteller von Konsumgütern ist es daher erfolgskritisch zu wissen, welche Kriterien die Entscheidungen und Erfahrungen der Konsumenten online bestimmen. Auf Basis dieser Problemskizze ist es das Ziel der Forschungsarbeit, Rahmenbedingungen und Einflussfaktoren von Online Customer Experience abzubilden, um für Theorie und Praxis gültige Erfolgsfaktoren für das Konzept zu entwickeln.

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