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E-government and Public Sector Process Rebuilding

E-government and Public Sector Process Rebuilding

Kim Viborg Andersen

243,48 €
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Editorial:
Springer Nature B.V.
Año de edición:
2004
Materia
Redes y comunicaciones informáticas
ISBN:
9781402079948

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Sobre IBD

E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers. Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers. The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications. The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS. There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities. There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions. IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever.

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Otros libros del autor

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    When researching, teaching or working with information systems in the public sector, one is left with few or often no textbooks that provide useful case studies or surveys on the implementation and effects of integrating information technologies in the organizations’ operations. This is surprising since in most first world countries the public sector ...
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  • E-government and Public Sector Process Rebuilding
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    Preface. Presentation of the PPR-Model. The Activity and Customer Centric Approach. The Domains and Directions of IT Impacts. Digital Wheel barrows in Local Government. E-government Objectives, Means and Reach. The Organizational Membrane Penetrated by Mobile Technologies. E-procurement: The Improvement of Supporting and Strategic Operations. Instrumental Digital Customer ...
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  • EDI and Data Networking in the Public Sector
    Kim Viborg Andersen
    When researching, teaching or working with information systems in the public sector, one is left with few or often no textbooks that provide useful case studies or surveys on the implementation and effects of integrating information technologies in the organizations’ operations. This is surprising since in most first world countries the public sector ...