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Der Kundenversteher

Der Kundenversteher

Carmen Ziehe / Jörg Rosemann / Uwe Niermann

54,32 €
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Editorial:
Springer Nature B.V.
Año de edición:
2016
Materia
Finanzas
ISBN:
9783658129033
54,32 €
IVA incluido
Disponible

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Sobre IBD

Dieses Arbeitsbuch bietet Finanzberatern die notwendige Unterstützung, um den veränderten Ansprüchen ihrer Kunden und den steigenden Qualitätsanforderungen gerecht zu werden. Es werden Grundlagen im kommunikativpsychologischen wie im praktisch-beratenden Bereich vermittelt. Der dafür notwendige Lern- und Veränderungsprozess erfolgt mit Leichtigkeit, Spaß und Kreativität. Zahlreiche Arbeitshilfen und Checklisten für den täglichen Einsatz sowie Fragenkataloge zum Nachschlagen machen das Buch zum unverzichtbaren „Freund im Taschenformat'. Neu in dieser zweiten Auflage: So schaffen Sie es, Einwänden im Kundengespräch souverän zu begegnen.

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