Dealing With Difficult People

Dealing With Difficult People

Rhonda Scharf

16,24 €
IVA incluido
Disponible
Editorial:
Rhonda Scharf
Año de edición:
2014
ISBN:
9780968462621
16,24 €
IVA incluido
Disponible

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Sobre IBD

Whether you have to handle a customer who shouts at you for doing your job, or a team member who takes credit for your ideas, this book will show you ways to stop falling victim to those difficult people who make life miserable for the rest of us.Rhonda Scharf is a professional speaker, trainer and author who (sadly) has quite a bit of experience dealing with difficult people. She shares her experience, skills and techniques in a real-life way that is immediately applicable for all.This book isn’t about theory; it’s about straightforward solutions that will work for you now! Rhonda has been teaching workshops on Dealing with Difficult People and Confrontation Skills to companies worldwide since 1993.

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