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Analysing the level of satisfaction with the services provided by a clinic

Analysing the level of satisfaction with the services provided by a clinic

Carla Pereira Fiuza Rodrigues

74,82 €
IVA incluido
Disponible
Editorial:
KS OmniScriptum Publishing
Año de edición:
2023
Materia
Música
ISBN:
9786206559054
74,82 €
IVA incluido
Disponible

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Sobre IBD

This book is based on research carried out at a plastic surgery clinic located in the Mucuri Valley. It is a quantitative survey, based on questionnaires applied to patients who underwent breast augmentation surgery between January 2011 and July 2012. Its overall aim was to assess customer perceptions of satisfaction with service provision. The results show this perception and the need for the company studied to further structure its organisational culture geared towards customer relations.

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