Librería Samer Atenea
Librería Aciertas (Toledo)
Kálamo Books
Librería Perelló (Valencia)
Librería Elías (Asturias)
Donde los libros
Librería Kolima (Madrid)
Librería Proteo (Málaga)
Fix what’s broken. Elevate what works. Lead with service excellence.Aftersales Excellence: Driving Improvement, Customer Satisfaction, and Growth is the essential guide for anyone seeking to improve performance, strengthen relationships, and unlock growth - whether in the aftermarket or beyond.With over 45 years of global experience as an employee, senior leader, and consultant, Nigel Woodall delivers a practical, no-nonsense roadmap for business improvement. Rooted in the often-overlooked after-sales sector - spanning manufacturers, distributors, maintainers, and more - the book reveals the proven strategies top performers rely on to attract, retain, and grow high-value customers.But this isn’t just a book for aftermarket professionals. Its lessons apply across industries, because customers aren’t only buyers - they’re investors, suppliers, employees, and owners. And service isn’t just what happens at the front line - it’s shaped by leadership, systems, and internal culture.Clear, accessible, and packed with case studies, strategies, and actionable insights you can apply immediately, Aftersales Excellence is like having a consultant on call - helping entrepreneurs, leaders, and professionals transform performance, boost customer satisfaction, and stay ahead in today’s competitive, service-driven landscape.
