LIBROS DEL AUTOR: zziwa akram

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  • A Practical Approach to Customer Service
    Lwanga Musisi Abubaker / Zziwa Akram
    Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The customer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the miss...
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    83,62 €