LIBROS DEL AUTOR: yehualashet demeke lakew

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  • The Effect of Employee Empowerment on Service quality Delivery and customer satisfaction
    yehualashet Demeke Lakew
    As leaders, it is easy to underestimate the critical impact of our words and action on employees. One careless phrase tossed off lightly can up set the trusting relationship built over a long period. Stephen R. Covey, who wrote the popular Seven Habits of Highly Effective people, describes these delicate relationships as 'emotional bank account.' Each betrayal of trust or perc...
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