LIBROS DEL AUTOR: wei lun chang

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  • Service Mining
    Wei Lun Chang / Wei-Lun Chang
    The shifting focus of service from the 1980s to 2000shas proved that IT not only lowers the cost of servicebut creates avenues to enhance and increase revenuethrough service. The new type of service, e-service,is mobile, flexible, interactive, and interchangeable.While service science provides an avenue for futureservice researches, the specific research areas fromthe IT perspe...
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    18,74 €