LIBROS DEL AUTOR: wanyakala tom

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  • Customer Service in the Public Sector
    Wanyakala Tom
    Customer-orientated reforms are globally being adopted to address the widespread dissatisfaction with traditional public services. However, the pessimism regarding their application in the public sector especially in developing countries implies limitations in existing research. Therefore, there is overwhelming need for empirical evidence about why, what, how and where such re...
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    96,70 €