LIBROS DEL AUTOR: vincent pmagnini

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  • Surprise!
    Vincent P. Magnini / Vincent PMagnini
    Modern consumers are being bombarded with in-formation from every angle. They can’t handle it and, consequently, tune out large portions of the information. Consumers, therefore, often enter service transactions with predetermined men-tal scripts regarding how they predict the trans-actions will transpire and are not paying close attention. In order to gain their full atte...
    Disponible

    18,67 €