LIBROS DEL AUTOR: vincent p magnini

4 resultados para LIBROS DEL AUTOR: vincent p magnini

vincent p magnini Eliminar filtro Quitar filtros
  • A Hotel Manager’s Handbook
    Carol J. Simon / Vincent P. Magnini
    This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies...
    Disponible

    132,75 €

  • Tourist Customer Service Satisfaction
    Francis Noe / Francis P. Noe / Muzaffer Uysal / Vincent Magnini / Vincent P. Magnini
    Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other.  Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal mess...
    Disponible

    88,33 €

  • Surprise!
    Vincent P. Magnini / Vincent PMagnini
    Modern consumers are being bombarded with in-formation from every angle. They can’t handle it and, consequently, tune out large portions of the information. Consumers, therefore, often enter service transactions with predetermined men-tal scripts regarding how they predict the trans-actions will transpire and are not paying close attention. In order to gain their full atte...
    Disponible

    18,67 €

  • Tourist Customer Service Satisfaction
    Francis Noe / Francis P. Noe / Muzaffer Uysal / Vincent Magnini / Vincent P. Magnini
    Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other.  Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal mess...
    Disponible

    302,05 €