LIBROS DEL AUTOR: victoria hendrickson

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  • Needle in the Haystack
    Victoria Hendrickson
    Survey comments provide unique value to organizations, yet present a burden in terms of analysis to make the feedback meaningful. Needle in the Haystack introduces a new approach to survey comments: usefulness. This book presents findings from a multi-year research program that defined, profiled, and eventually predicted survey comments most likely to drive organizational chang...
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    65,93 €