LIBROS DEL AUTOR: vasudha k deming

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  • The Big Book of Customer Service Training Games
    Peggy Carlaw / Vasudha K. Deming
    Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate...
    Disponible

    34,53 €