LIBROS DEL AUTOR: ursula lutzky

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  • The Discourse of Customer Service Tweets
    Ursula Lutzky
    The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies a...
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    51,15 €