LIBROS DEL AUTOR: tom fagerhaug

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  • Mapping Work Processes
    Bjørn Andersen / Bjørnar Henriksen / Tom Fagerhaug
    This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these crucial techniques. The most noticeable change in this second edition is the inclusion of several new types of process maps. While the basic, straightforward flowchart is still ex...
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    82,85 €