LIBROS DEL AUTOR: tim banner

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  • Reconceive
    David Joyce / Tim Banner
    Private, public, and voluntary organisations all provide services we either like to consume or require to lead a fulfilling and healthy life. As such, well-functioning service organisations are central to a productive and positive society.A central premise of this book is that, over time, customers come to negatively view service organisations. We have found, time and again, th...
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    32,25 €